The manufacturer has notified us that some of the frangible glass elements within the KGG400SG quadruple pole break glass units may not activate reliably when the breakable glass panel is pressed, potentially resulting in the door not being released in the event of an emergency. If you have purchased a KGG400SG from us we strongly recommend that you change the glass in any units that you have fitted, or still have in stock, to ensure that they work properly.
The issue only exists with a small number of units fitted with frangible glass elements (part ref. KGG400SG-GLASS) that would have been supplied at least 12 months ago. To overcome the problem the manufacturer has designed a different plastic element (KGG400SG-PLASTIC) that can easily be retro-fitted. If you would like us to supply you with any replacement plastic elements, please contact our office on 01763 274223 and we will send them to you free of charge. If you have any spare frangible glass elements (KGG400SG-GLASS) these should either be returned to us for replacements to be issued, or discarded in favour of the KGG400SG-PLASTIC.
THIS ISSUE ONLY AFFECTS THE KGG400SG QUADRUPLE POLE BREAK GLASS, NONE OF THE OTHER BREAK GLASS UNITS IN OUR RANGE ARE AFFECTED BY THIS.