Ordering and Delivery

4 WAYS TO ORDER – ONLINE, FAX, PHONE OR E-MAIL

To make things as easy as possible for you and to provide the solution that best meets your needs you can order our products in any one of 4 ways. If you prefer to purchase online our e-commerce website is for you, optimised to make it tablet and smart phone friendly it is as easy to order off of these devices as it is a desktop computer. Alternatively you can fax your order across on 01763 273515 or phone your order across where one of our helpful sales team will be happy to assist. Finally we accept e-mailed orders whether they are automatically generated by your accounts software or you just want to send an e-mail across with your requirements. Whichever way you choose to place your order we will send you confirmation that it has been received and is being processed.

NEXT DAY DESPATCH ON ALL STOCK ITEMS

We aim to despatch all orders for stock items received by 4pm on the same day. We can deliver to your offices, to site or to home addresses, whatever suits your needs. All orders are sent on a next day delivery service as standard but you can upgrade this to a pre 10 or AM delivery if you require the product more urgently. Timed Saturday deliveries and even a Sunday delivery option are also available if required.

TRACKED AND TIMED DELIVERY OPTIONS

In conjunction with our couriers DPD we are able to offer our customers the option of having an e-mail or SMS notification notifying them of the despatch of their order and providing a consignment number. This consignment number can then be used to track your parcel with DPD who also send further notification on the day of the delivery giving you a one hour delivery window. Also available is their Follow My Parcel service which enables receivers to watch the progress of their delivery all the way down to a final 15 minute timeslot. If for any reason you cannot take delivery of your parcel there is also a re-schedule option available to re-arrange delivery.

NO MINIMUM ORDER

Unlike some of our competitors we are happy to process orders for whatever value, however large or small. This saves you having to order additional equipment that you do not require just so you reach a minimum order value. Even if you only want 1 break glass key we are happy to take the order.